General
What is AMP LOCK?
AMP LOCK is a North American manufacturer of high-security trailer locks designed to provide maximum protection against theft. Our products are made in Canada with high-quality materials to ensure top-tier security.
Where is AMP LOCK located?
AMP LOCK is based in North America, serving customers in Canada and the United States.
Do you have a physical store?
AMP LOCK products are available for purchase through our official website and select authorized retailers. We do not have a physical storefront at this time.
Orders
How can I place an order?
You can place an order directly on our website. Simply select the lock that matches your trailer type, add it to your cart, and proceed to checkout.
Can I modify or cancel my order after it’s placed?
Once an order is placed, we process it as quickly as possible to ensure fast shipping. If you need to modify or cancel your order, please contact our support team immediately. Changes may not be possible if the order has already been shipped.
How do I use a promo code during checkout?
If you have a valid promo code, you can enter it at checkout before completing your purchase. The discount will be applied automatically if the code is valid.
Products
What makes AMP LOCK products different from other trailer locks?
AMP LOCK products are engineered with patented locking mechanisms and high-strength materials to resist cutting, drilling, and picking. They provide industry-leading security to protect your trailer and valuable assets.
How do I choose the right lock for my trailer?
Each trailer type has a specific lock model for the best fit. Use our Lock Selector Tool on our website to find the best option for your needs.
Are AMP LOCK products weather-resistant?
Yes, our locks are designed to withstand extreme weather conditions, including rain, snow, and high temperatures, ensuring long-lasting performance.
Can I order extra keys for my AMP LOCK?
Yes, additional keys can be ordered through our website. You will need your lock’s unique key code to request a duplicate.
Can I order multiple AMP LOCKs that use the same key?
If you already own an AMP LOCK and need a new lock to match your existing key, simply select the "Same Key" option and enter your key number, which can be found on your control card or key tag.
This key number should also appear in your order confirmation email.
How should I maintain my AMP LOCK?
We recommend lubricating the lock mechanism and around the cylinder monthly using a non-silicone-based lubricant, such as Prolab PL-100. WD-40 is not recommended as it is sticky and may clog the lock mechanism. Depending on the climate, you may also soak your AMP LOCK in an antifreeze solution like Prestone overnight twice a year.
My AMP LOCK won’t unlock. What should I do?
- Verify your key: Ensure your key has "REAL" engraved on it.
- Check how far the key turns:
- The key should turn ¾ of a turn to unlock.
- If it only turns ¼ of a turn, check if the key is damaged or incorrect.
- If the key turns between ¼ and ¾ of a turn, lubricate the lock with a non-silicone-based lubricant and use compressed air to remove debris.
If the key turns more than ¾ of a turn or rotates fully, contact AMP LOCK or a locksmith, as the internal mechanism may be damaged.
I lost my keys and control card/key tag. What should I do?
If you registered your lock on our website or previously ordered extra keys, we have your key code on file. Contact us for assistance. If you did not register your lock and have no spare keys, you may need to have a locksmith destroy the cylinder to remove the lock.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods.
Is my payment secure?
Yes, all transactions on our website are encrypted and processed through a secure payment gateway to ensure your data is protected.
Can I get an invoice for my order?
Yes, an invoice will be automatically emailed to you after your purchase. If you need a customized invoice, please contact our support team.
Shipping
What are your delivery times?
We typically process orders within 1 to 2 business days. Shipping times vary depending on your location:
- Canada: 2-7 business days
- United States: 3-10 business days
Do you ship internationally?
Currently, we ship to Canada and the United States. For international shipping inquiries, please contact our team.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders.
Can I track my order after it’s shipped?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging.
How do I initiate a return or request a refund?
To start a return, please contact our customer service team with your order details. Return shipping costs may apply unless the return is due to a product defect or an error on our part.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days.
Promotions
How can I stay informed about your promotions?
Sign up for our newsletter to receive exclusive offers, product updates, and security tips.
Can I combine multiple promo codes?
No, only one promo code can be used per order.
Customer Support
How can I contact customer service?
You can reach us via email or through our contact form on the website. Our team is available to assist you with any questions.
What are your customer service hours?
Our support team operates Monday to Friday from 9 AM to 5 PM (EST).
Miscellaneous
Do you work with distributors or resellers?
Yes, we partner with authorized resellers. If you are interested in becoming a distributor, please contact us for more information.
How can I stay updated on new product releases?
Follow us on social media and subscribe to our newsletter to receive the latest updates on new products and security innovations.